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2004 Sunline Solaris T-2199 failed battery connection

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Hello I own a 2004 Sunline Solaris Model T-2199. It has 2 fully charged batteries attached to the front on it and with an on/off switch as well. For some reason the the battery power is not getting to the trailer at all. They are both fully charged and the switch is set to on but nothing in the camper works. We know that everything works when hooked up to electric so that is not the issue and we know the batteries are charged. One battery is even brand new, the other came with the trailer. the previous owners never used the battery so they were pretty clueless on what the issue could be. Does anyone have any idea on what the issue could be? The owners manual does not seem to tell us anything. There is also a box on the outside of the camper that the battery is attached to as well. Not sure what to call it. If anyone can shed some light on this issue it would be much appreciated. Thank you in advance! :confused:
also want to mention none of the breakers or fuses have tripped and are all good. the batteries were charged through the 120V cord that connects to the trailer. wondering how it is possible that the batteries were charged through the inverter by shore power but doesn't work coming off the batteries through the inverter to the inside camper appliances? any thoughts on that?

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